Stay Safe While Playing

Responsible Gaming new1b — Play Safe, Stay Well

Online gaming should be a source of entertainment, not stress. At new1b, we provide self-control tools, useful information, and ongoing support so every member can play in a healthy and responsible way.

new1b is committed — player wellbeing is our priority, not just a promise.

What We Built for You

Full Self-Control Toolkit

Daily deposit limits, loss limits, betting limits, and play-time reminders — all can be activated or adjusted in your account settings at any time without contacting support.

Gaming Break & Self-Exclusion

Need a break? You can activate a playing pause from 24 hours up to 6 months, or choose permanent self-exclusion if needed. All requests are processed instantly, no questions asked.

Play Time Reminder

New1b sends a notification when you have been playing for your set duration. This helps you stay aware of the time spent and make smarter decisions.

Activity History Review

Track your complete deposit, withdrawal, and game history in one clear overview. Understanding your play habits is the first step toward effective self-control.

Strict Age Verification

New1b's KYC process ensures only individuals aged 18 and above can register and play. Protecting minors is not optional — it is an obligation we take seriously.

Dedicated 24/7 Support

The new1b support team is trained to assist members who need guidance on responsible gaming. We're here to listen and help, without any judgment.

What Is Responsible Gaming?

Responsible gaming means making conscious, controlled decisions while playing — knowing how much time and money you're willing to spend, and stopping before you exceed that limit.

Online gaming is a legitimate entertainment activity for adults, much like going to the cinema or dining out. Problems only arise when someone continues playing despite financial stress, relationship issues, or other negative effects on daily life.

At new1b, we believe responsibility does not rest with players alone. The platform has a role to play too — which is why we invest in tools, staff training, and policies that help every member play in a healthy way.

Core principles of responsible gaming: Set your limits before playing, only play with money you can afford to lose, and never chase losses.

Set a play budget — Decide how much you're willing to spend before you log in. Think of it like an entertainment ticket, not an investment.

Set a time limit — Set a reminder or alarm before you start playing. Time can pass quickly without you realising it.

Don't play when you're stressed — Decisions made when emotions are unstable are often irrational and can lead to greater losses.

Don't borrow money to play — Money needed for daily expenses, bills, or debts should never be used for gaming activities.

Take regular breaks — Pause, drink some water, and stretch. A fresh mind makes better decisions.

Accept outcomes with composure — Wins and losses are part of the game. Don't let emotions drive your decisions.

Tools new1b Self-Control

All of the following tools can be activated directly in your new1b account — no waiting, no complicated process.

Deposit

Deposit Limit

Set the maximum amount you can deposit daily, weekly, or monthly. This limit takes effect immediately and can only be lowered, not increased, within a 48-hour period.

Losses

Loss Limit

Set how much you're willing to lose within a given period. The platform will automatically end your session once this limit is reached.

Time

Session Limit

Set a maximum duration for each gaming session. Once the time limit is reached, the platform will notify you and ask for confirmation before you continue.

Break

Gaming Break

Activate a gaming break for 24 hours, 7 days, 30 days, or 6 months. During the break period, logging into your account for betting purposes is not permitted.

Exclusion

Permanent Self-Exclusion

Option to permanently close your account. Once activated, the account cannot be reopened. We fully respect this decision.

Review

Check Activity History

View a full record of your deposits, withdrawals, play time, and average losses in easy-to-read weekly or monthly reports.

Reminder

Limit Almost Reached Notice

Receive an in-app notification when you're approaching 80% of your set limit — giving you an early reminder before the limit is hit.

Break

Take a Break Reminder

Choose a time interval and new1b will remind you to pause — stand up, stretch, drink some water, and come back with a clearer mind.

Warning Signs What to Watch Out For

For most people, playing online is an enjoyable form of entertainment that causes no issues. However, for some individuals, gaming habits can develop into something harder to control.

Below are self-check questions to help you assess whether your gaming habits are still within control. If you answer "Yes" to three or more of the questions below, it may be time to speak with someone or use the available self-control tools.

Recognising a problem early is a strength, not a weakness. The sooner you act, the easier it is to get back on track.

Self-Assessment Questionnaire

1

Have you ever played longer or spent more than you originally planned?

2

Do you hide your gaming activity from family or close friends?

3

Do you play to "chase back" money you have lost, often ending up losing even more?

4

Has gaming caused you to neglect work, family, or other important responsibilities?

5

Have you ever borrowed money or sold belongings to fund your gaming?

6

Do you feel anxious, irritable, or stressed when you are unable to play?

7

Have you ever tried to stop playing but failed, even after making a firm decision to do so?

If 3 or more of your answers are "Yes", please contact the new1b support team or use the self-control tools in your account now.

Help Here for You

Asking for help is a sign of courage. Whether for yourself or someone you care about, support is always available.

Contact the new1b Team

The new1b support team is trained to assist members who need help with responsible gaming. All conversations are confidential and will not affect your account status.

Live Chat
Available 24/7 on the platform
Support Email

Steps to Getting Help

1
Log In to Account

Go to "Account Settings" and look for the "Responsible Gaming" menu.

2
Choose a Control Tool

Set deposit limits, playing pauses, or self-exclusion based on your needs.

3
Confirm Your Choice

Limits you set take effect immediately. A confirmation email will be sent.

4
Get Support

Reach out via live chat to speak with our responsible gaming support team.

Questions About Frequently Asked

We have compiled the most frequently asked questions from members about responsible gaming. If your question is not answered here, our support team is ready to help.

View All FAQs

Log in to your new1b account, then go to Account Settings > Responsible Gaming > Deposit Limit. Select a period (daily, weekly, or monthly) and enter the maximum amount you wish to set. Limits take effect immediately. To lower a limit, the change applies right away. To raise a limit, a 48-hour waiting period applies as an additional safeguard.

For a temporary playing pause (24 hours to 6 months), your account will reopen automatically once the pause period ends — no need to contact anyone. For permanent self-exclusion, however, the account cannot be reopened under any circumstances. This is a protective measure we enforce seriously for your long-term wellbeing.

Once permanent self-exclusion is activated, any remaining balance in your account will be processed for withdrawal to your registered bank account or digital wallet within 5–7 business days, subject to completed KYC verification. Any active bonuses will be cancelled. This process happens automatically and you will receive confirmation by email.

Yes. If you are a family member or friend concerned about someone's gaming habits, you can contact the new1b support team for guidance. We can provide information on available support resources. For actions related to a specific account, the account holder's consent is required, except in cases involving minors.

Individuals who have activated a permanent self-exclusion at new1b are not permitted to register a new account. Our system checks registration details against the self-exclusion list during the KYC process. This is part of our commitment to respecting the decisions made by our members in their long-term best interest.

Important Notice from new1b

Online gaming is entertainment for adults. Game outcomes are random and unpredictable — no strategy or system can guarantee consistent wins. Never treat gaming as a source of income or a way to solve financial problems.

If you feel that gaming is starting to affect your finances, personal relationships, or mental health, please use the available self-control tools or contact the new1b support team for immediate assistance. Remember — asking for help is a courageous and smart step.

For ages 18 and above only
Play within your means
Don't chase your losses
Support available 24/7

Play Responsibly with new1b

Create an account and enjoy a safe, fair, and responsible gaming experience. Our self-control tools are here to support you every step of the way.

Free self-control tools 24/7 Support Quick & easy self-exclusion
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