Official Documents

Terms and Conditions new1b — Complete Platform User Guide

Before using the new1b platform, please read these terms and conditions carefully. This document contains all rules relating to accounts, deposits, withdrawals, bonuses, and gaming that you need to understand as a member.

Updated: 1 January 2026 | Version: 3.2

Member Eligibility

Only individuals aged 18 and above are eligible to register and use the new1b platform. Identity verification (KYC) is required before your first withdrawal.

One Account Per User

Each individual is only allowed one active account. Duplicate accounts may result in account suspension and cancellation of any existing balance.

Clear Bonus Terms

All bonuses have clearly stated wagering requirements. Read each promotion's terms before accepting — no hidden conditions.

Withdrawals Based on Deposit Method

Withdrawals will be processed using the same payment method as your deposit. Identity verification is required for transaction security.

Prohibited Activities

Fraud, money laundering, bonus abuse, and the use of automated software are strictly prohibited and may result in immediate account termination.

Support & Complaints

All complaints must be submitted to the new1b support team within 30 days of the incident. We will investigate and respond within 3–5 business days.

1

Acceptance of Terms and Conditions

By registering, logging in, or using any service provided by new1b, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions contained in this document.

These terms and conditions form a binding agreement between you as the user ("Member") and new1b as the platform operator. If you do not agree with any part of these terms, you are not permitted to use the new1b platform.

New1b reserves the right to modify, add, or remove any part of these terms at any time. Changes take effect immediately upon publication on the platform. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

These terms are written in Bahasa Melayu as the primary language. In the event of any conflict with a translated version, the Bahasa Melayu version shall prevail.

New1b operates as an online entertainment service. Users are solely responsible for ensuring that their use of this platform complies with the laws applicable in their jurisdiction.

2

Account Registration and Member Eligibility

To register as a new1b member, you must meet all of the following requirements at the time of registration and throughout the duration of your membership:

  • At least 18 years old on the registration date.
  • Register under your own name with accurate, truthful, and up-to-date information.
  • Does not already hold an active account at new1b — each individual is permitted one account only.
  • Not currently on any self-exclusion list or any enforced exclusion list.
  • Using only personally owned funds obtained through lawful means for all deposits.

New1b reserves the right to verify a member's identity at any time through the Know Your Customer (KYC) process. Required documents may include a national ID, passport, bank statement, or other supporting documents. Failure to provide the required documents within the specified timeframe may result in temporary suspension or termination of the account.

Registering with false information or another person's identity is a serious violation of these terms and may result in immediate account termination without any balance refund.

You are responsible for keeping your password and login details confidential. new1b will not be liable for any losses arising from unauthorized access to your account due to your own negligence. Any suspected unauthorized activity on your account must be reported to the new1b support team immediately.

3

Deposits and Payment Methods

New1b accepts deposits via the payment methods listed on the platform's Withdrawal page. All transactions are processed using 256-bit SSL encryption to ensure the security of your financial data.

Accepted deposit methods include:

  • Online bank transfer (FPX) — all major Malaysia banks supported
  • Touch 'n Go eWallet
  • GrabPay
  • Other digital wallets approved by new1b
  • Cryptocurrency (USDT, BTC, ETH) — via designated channels

Minimum deposit is RM 20 for most payment methods. Deposits will be credited to your account shortly after payment is confirmed by the respective bank or payment provider.

new1b does not charge any processing fees for deposits. However, your bank or digital wallet provider may impose their own charges, which are beyond new1b's control.

All deposits must be made from a bank account or digital wallet registered in your own name. Third-party deposits are not accepted and may result in account suspension and further investigation. new1b reserves the right to decline or return deposits suspected of originating from illegal activity or fraud.

4

Fund Withdrawal

Withdrawal requests can be submitted at any time through the Withdrawal section in your account. new1b will process withdrawal requests in accordance with the current processing schedule.

Withdrawal limits and processing times:

  • Regular Member: Processed within 24 business hours, daily limit RM 10,000
  • VIP Silver Member: Processed within 12 hours, daily limit RM 10,000
  • VIP Gold Member: Processed within 6 hours, daily limit RM 30,000
  • VIP Platinum Member: Processed within 1 hour, daily limit RM 100,000
  • VIP Diamond Member: Processed within 15 minutes, no daily limit

Withdrawals will be processed to the same bank account or digital wallet used in your most recent deposit. If that method is no longer available, please contact customer support to arrange an alternative.

Full KYC verification is required before your first withdrawal request is processed. This includes verification of your ID and a bank statement in your own name.

New1b reserves the right to suspend or reject any withdrawal request suspected of involving fraud, money laundering, or a breach of these terms. In such cases, new1b will notify the member and may request additional documents for investigation purposes.

5

Bonuses, Promotions and VIP Programme

New1b offers a variety of bonuses and promotions from time to time. Each promotion has its own terms and conditions, clearly stated on the respective promotion page. The following are general conditions that apply to all bonuses:

  • Each bonus has a wagering requirement (rollover) that must be met before a withdrawal is permitted.
  • Bonuses may not be transferred between accounts or exchanged directly for cash.
  • New1b reserves the right to cancel any bonus obtained through improper means or system abuse.
  • Members may only use one promotional bonus at a time, unless otherwise stated.
  • The maximum bet limit when using bonus funds is RM 20 per round or RM 100 per Sports Betting wager.
The new1b VIP Programme provides automatic weekly cashback ranging from 3% (Silver) to 20% (Diamond) with no manual claims required. Cashback is credited every Monday before noon.

For the VIP Programme, tier upgrades are applied automatically based on cumulative deposits. VIP tiers will not be downgraded once achieved. VIP privileges apply only to active accounts that comply with all terms and conditions. new1b reserves the right to modify VIP programme benefits with reasonable notice to members.

All bonuses have a validity period stated in the relevant promotion terms. Expired bonuses will be automatically cancelled along with any associated winnings.

6

Game Rules and Outcomes

All games available on new1b use a random number generator (RNG) that has been independently verified by a third party to ensure genuine fairness and randomness in every game outcome.

Game results are final and cannot be disputed unless there is clear evidence of a technical error. In the event of a technical error affecting a game result:

  • New1b reserves the right to void any rounds or bets that are affected.
  • Cancelled bets will be fully refunded to the member's account balance.
  • Winnings resulting from an obvious technical error may be voided.
If your internet connection drops during an active game, any results already processed by the server remain valid. You can review your game history in your account.

Minimum and maximum bet limits vary by game and are subject to change without prior notice. Bet limits for VIP members may differ from standard limits and are governed by the applicable VIP programme terms.

Winnings will be credited to your account balance immediately after the game result is confirmed. For Sports Betting, winnings will be credited once the event concludes and the result has been verified by the relevant sporting body.

7

Prohibited Activities and Misuse

The following activities are strictly prohibited on the new1b platform and may result in immediate account termination, balance freezing, and legal action where applicable:

  • Fraud and Forgery: Using false information, another person's identity, or forged documents.
  • Money Laundering: Using the platform to process or conceal illegally obtained funds.
  • Bonus Abuse: Creating multiple accounts to claim duplicate bonuses, or colluding with other members to manipulate bonus conditions.
  • Use of Automated Software: Using bots, auto-betting software, or any automated tools to play.
  • Cyber Attack: Any attempt to hack, breach, or disrupt new1b systems.
  • Game Manipulation: Colluding with other players to manipulate game outcomes, particularly in poker games or Sports Betting.
new1b employs a sophisticated fraud detection system that monitors all account activity in real time. Any attempt to manipulate the system will be detected and acted upon immediately.

In confirmed cases of misuse, new1b reserves the right to freeze the account, void all balances including winnings, and report related activities to the relevant authorities. new1b is not obligated to provide prior notice before taking action against an account suspected of fraudulent activity.

8

Account Termination and Suspension

A new1b account may be terminated or suspended under the following circumstances:

  • At Member's Request: You may request account closure at any time through customer support. Any remaining balance will be processed for withdrawal once all conditions have been met.
  • Self-Exclusion: Members may apply for a temporary self-exclusion (1 month to 1 year) or a permanent one through the Responsible Gaming section in their account.
  • Terms Violation: new1b reserves the right to suspend or terminate any account that violates any part of these terms.
  • Inactivity: Accounts inactive for 12 consecutive months will be placed in inactive status. A maintenance fee of RM 50 per month will be charged once the account has been inactive for more than 18 months.

Once an account is terminated, all personal data will be retained for the period required by applicable law before being permanently deleted. Members whose accounts were terminated due to a terms violation are not permitted to re-register.

9

Liability Limits and Disclaimer

New1b provides the gaming platform "as is" without any express or implied warranties regarding continuous availability, freedom from errors, or fitness for a particular purpose. new1b is not liable for:

  • Financial losses incurred during gameplay, including wagered funds lost.
  • Service disruptions due to scheduled or unplanned maintenance.
  • Losses arising from unauthorized access to your account due to your own negligence.
  • Inability to access the platform due to local internet restrictions or ISP policies.
  • Any indirect, consequential, or special losses.
Online gaming involves financial risk. Please play within your means and use the self-control tools available in the Responsible Gaming section if needed.

The maximum liability of new1b in relation to any member claim is limited to the net deposit amount made within 30 days prior to the claim being raised. These terms do not affect any non-excludable user rights under applicable consumer protection laws.

10

Terms Amendment and Applicable Law

New1b reserves the right to modify, add, or remove any part of these terms and conditions at any time. For material amendments that significantly affect member rights, new1b will endeavour to provide at least 7 days' notice before the changes take effect, via registered email or an in-platform notification.

Continued use of the new1b platform after any amendment takes effect constitutes acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and contact customer support to close your account.

These terms and conditions are governed and interpreted in accordance with applicable law. Any dispute arising from these terms shall first be resolved through mutual negotiation between both parties. Should negotiation fail, the dispute will be referred to binding arbitration.

For any enquiries regarding these terms and conditions, please contact the new1b support team via live chat on the platform or by email at [email protected]. We are available to assist in both Bahasa Melayu and English.

The latest version of these terms and conditions is always available on this page. It is the member's responsibility to check this page periodically to stay informed of the current terms applicable to the use of the new1b platform.

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